Returns & Return Policy

Return policy

Returns and exchanges are only accepted on items that are unworn, in new conditions and with ALL tags attached. We are pleased to accept returns of our merchandise for refund within 30 days from the date of receipt.  Final Sale items may not be returned or exchanged.

Accessory and sale item returns do not qualify for a free prepaid return label.  You will receive a full refund when we receive your return.

If your order qualifies and you would like to request a paid return shipping label, please follow the return procedure below.  All return shipping labels will be emailed to you and must be printed out.  

Merchandise may be returned to any of our store locations or mailed to:

Web Returns
Evelyn & Arthur
1770 W. 10th Street
Riviera Beach, FL 33404

A credit will be issued to the same credit card that was used at the time of purchase. Evelyn & Arthur does not refund shipping and handling charges.

Once we have received your return, we will refund your credit card within 3-5 business days. In-store returns of non-clearance web merchandise are for full refund or store credit.  

Please note that our stores are not able to issue refunds for SALE merchandise.  Sale items returned to the store will be sent to our warehouse to issue a refund to the original form of payment.

Evelyn & Arthur accepts American Express, MasterCard, Visa and Discover. We do not accept Checks or Cash for web orders. We do not charge sales tax outside of the state of Florida & South Carolina.

To Make a Return or Exchange

 Please note that our return process has changed to make the return process easier for you. 

If your order qualifies for a paid return shipping label (please refer to the Return Policy above), please follow these instructions:

  • Log into your account (at the top right-hand side of this page). 
  • Enter your email address; a six-digit code will be emailed to you. 
  • Once you have logged in with the six-digit code, you can go to the order & request a return directly. 
  • All requests will be reviewed and then approved.  Once approved, the return shipping label will be emailed to you and must be printed out.
  • PLEASE NOTE that we are unable to review and issue your return shipping label on Saturdays, Sundays & holidays – Saturday and Sunday requests will be reviewed & approved on Monday morning; Holiday requests will be reviewed & approved on the next business day.